Cannot connect to the server? Read below for information We enforce a strict security and firewall systems on all of our servers to prevent abuse and attacks from outside of our network. If you are unable to connect to your server/account at the moment, please use our firewall unblock feature to check if you are blocked in our firewall.
If blocked, you will be able to request an automatic unblock from our firewall.
You should be able to access the server within 5 minutes of checking and clearing you IP address. Please make sure you do not have any FAILED log in attempt afterwards. Our firewall trace every single failed log in attempt to your account. This includes, failed attempt to access FTP, cPanel, and email.
To access the firewall checker use the following links inside the client area.
Services > Active: Scroll down a little to see the firewall checker feature.
If you still have an issue please open a support ticket: