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Service level agreement

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easyhosting Service Level Commitment

We will endeavour to register your domain and set-up your web hosting and email facility the same day if you sign-up before 6.00 pm.

All support is carried out by our experienced staff via our online support ticket centre.

We backup our customer accounts each night but we advise that you backup your important data and email to your own computer as an extra precaution.

Our servers all run on CloudLinux and are monitored 24 hours a day and respond to failures very quickly. One important factor in keeping our services stable and error-free is the CloudLinux operating system. CloudLinux was specifically engineered with shared website hosting in mind. This reliable technology addresses the hosting issues that other operating systems neglect, namely compatibility, security, and stability.
Through the admin interface within cPanel, you have the option to see and control the resource usage of your website, which is a key advantage of the CloudLinux operating system. The partnership between cPanel and CloudLinux ultimately leads to a faster and easier hosting experience.
With CloudLinux, each hosting account has its own dedicated, private virtual space, called an LVE, or lightweight virtualized environment. The use of your own space prevents hackers from scanning our servers for vulnerable files or getting your information from other users on the same server.
Probably the most important feature of the CloudLinux OS is the implementation of private virtual space. Your own virtual bubble protects you from having other hosted sites slow or crash the server.

We endeavour to provide a first class customer service. If you contact us for any reason including complaints, we will acknowledge your communication within hours and respond within 24 hours.

If you are not satisfied with the response that you have received from our Customer Services staff, you can escalate your complaint to our General Manager. If we do not hear from you within 20 days we will consider the case to have been resolved.

All complaints to our Director of Service Delivery should be made in writing and include the following information:

Your name and contact details and tag/account information if appropriate.
The domain name(s) concerned (if appropriate).
A clear description of your concern or complaint.
What steps you would like us to take to resolve the issue.
Please write "Complaint" clearly on the top of your letter or in the subject line of your email.

Please send your escalated complaint to the General Manager via email or in writing to:

General Manager
18 Thorngrove Drive

If for any reason you are unhappy and want to move your domain name to a new registrar or hosting provider, please contact us and we will assist you in this. We do not charge to transfer away.

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